At CST Double Glazing Repairs, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website or use our services, how we use it, and how we keep it secure.
Who are we?
CST Double Glazing Repairs is owned and operated by Chris Triggs. We provide specialist double glazing replacement and window and door repairs, including locksmith services, across Rutland and surrounding area. For the purposes of data protection, Chris Triggs is the “Data Controller.”
How do we collect information from you?
We obtain information about you when you use our website — for example, when you contact us about our Double Glazing Repairs or Locksmith Services via our contact form, or if you call or text us directly.
What type of information is collected?
The personal information we collect might include:
- Name
- Email Address
- Phone Number
- Home Address (needed for providing on-site quotes and repairs)
- Photos of your window or door issues (if sent via WhatsApp or email for a quote)
How is your information used?
We may use your information to:
- Provide you with a free, no-obligation quote.
- Carry out our obligations arising from any contracts entered into by you and us (e.g., completing a repair).
- Notify you of changes to our services or appointment times.
- Send you invoices or receipts for work completed.
We will never sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
Who has access to your information?
Chris Triggs is the sole person with access to your information. However, we may share relevant details with third-party service providers only when necessary to complete your repair, such as:
- Glass Manufacturers: To order bespoke double-glazed units for your home.
- Payment Processors: To securely handle card or bank transfer payments.
How we protect your data
When you give us personal information, we take steps to ensure that it’s treated securely. Any digital information is stored on secure devices, and physical addresses are used solely for the purpose of attending your property to perform the requested repairs.
Your Rights
You have the right to:
- Ask for a copy of the information CST Double Glazing Repairs holds about you.
- Request that we correct or delete any information we hold.
- Withdraw consent for us to use your data at any time.
If you would like to exercise any of these rights, please contact Chris Triggs using the details below.
Cookies
Like many other websites, the CST Double Glazing Repairs website uses “cookies” to improve your browsing experience. Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They do not identify you as an individual.
Contacting Us
If you have any questions regarding this Policy or our privacy practices, please contact us: CST Double Glazing Repairs Proprietor: Chris Triggs, tel. 07973 682 562, email cst.dgrepairs@gmail.com